Terms & Conditions

1. Scope and acceptance. By continuing to use Bzz App, you agree to these Terms & Conditions, our Privacy Policy, and the Disclaimer below. If you do not agree, please stop using the service. Click here to delete your account

2. Account and login. Bzz App uses WhatsApp OTP login with SMS or phone-call delivery options. An optional Google/Firebase SMS verification method may also be offered; Google generates and verifies that separate code. You are responsible for activity on your account and for keeping access to your mobile number secure. If you delete your account, it is deactivated and associated public content is removed; we may retain your mobile number and a minimal account record so the number cannot be reused to create a new account or abuse referral or contest features, and as required by law.

3. Information we collect. What personal and non-personal information we collect — including content you send in Messages chat where that content is not end-to-end encrypted (see clause 23), and WhatsApp Business webhook payload data stored for support or delivery logging — is set out in full in our Privacy Policy.

4. How we use information. We use information to provide services, process transactions, improve product experience, communicate important updates, and comply with legal obligations. Our Privacy Policy explains each use in detail.

5. Sharing and disclosure. We may share information with service providers, when required by law, for safety and fraud prevention, or during a business transfer, as described in our Privacy Policy.

6. Community and nearby discovery. Local Community features may use your selected area and approximate coordinates for nearby discovery. We do not intend to show exact map pins publicly in member discovery lists. Other signed-in members in the same discovery area may see a short “recently active” label on your community profile card when you have used the website within roughly the past thirty minutes.

7. User responsibility. You are responsible for what you post, share, or communicate. Do not use Bzz App for harassment, scams, or illegal activity.

8. Cookies and tracking. We use cookies and similar technologies for functionality, analytics, and experience improvements, as described in our Privacy Policy. Browser settings can manage cookie behavior.

9. Third-party services and links. Some features may involve third-party services. Bzz App is not responsible for third-party privacy practices or external websites.

10. Disclaimer and limitation. Bzz App provides the platform on an as-is basis. We are not responsible for interactions between users or losses arising from use of platform features, to the maximum extent permitted by law.

11. Data security. We apply reasonable safeguards, but no system is fully secure. You acknowledge inherent internet and technology risks. The encryption we apply to stored message, notification, and delivery-log content is described in our Privacy Policy.

12. Children's privacy. The service is not intended for children under 13, and we do not knowingly collect personal data from children under 13. See our Privacy Policy.

13. Updates. We may update this page from time to time. Continued use after updates means you accept the latest version.

14. Contact. Kullvi Products & Services Private Limited, www.kullvi.com, +91 74400 88000.

15. In-app assistant (Kullvi AI). The optional Bzz App AI experience — including normal chat and guided flows such as the listing and community post helpers — sends what you type and recent conversation from your browser session to an AI model so the assistant can respond and help complete those steps. We may use different AI models and providers for different features, and we may change which model or provider we use at any time without notice. Those are third-party services and your use of the assistant is subject to their provider terms as well as these. Your Kullvi AI chats are saved to your account (or to your browser if you are not signed in), and our team may read them to improve the assistant and support you, so please do not share personal details you would not be comfortable sharing publicly. We keep your most recent conversations only — currently the last 10 — and older ones are deleted automatically; you can also delete any chat yourself from the chat list inside the assistant. Never enter passwords, OTPs, full payment card numbers, legal identity numbers, health data, or other highly sensitive details.

16. Job Management online payments. When a business uses the optional Job Management module and a customer pays an outstanding job balance online through Razorpay, the amount charged may include additional fees on top of the job balance: currently 3% as payment gateway charges and 2% as Kullvi app handling fees (each calculated on the balance due). Cash or other offline settlement between the business and customer is not subject to these online fees unless separately agreed.

17. Profile information. For users who have successfully verified their mobile number via OTP but have not provided or updated their profile name or profile photo, we may, where permitted by applicable laws and the respective service providers, obtain and populate such information using trusted third-party services (such as Truecaller or WhatsApp) or through manual verification processes. This is done to improve profile completeness, enhance the authenticity of user accounts, and help maintain a safe and trustworthy platform for all users. You agree to keep your display name and profile photo accurate and not misleading. If our team reasonably believes your name or photo is not real, we may flag your account and restrict you to updating your profile until you provide a real name and/or photo; after you update, we may review and clear the flag, or re-flag if the issue remains.

18. Media Editing and Optimization. By uploading media to our app, you acknowledge and agree that we may use automated tools (including AI) and/or manual editing to optimize your content for display within the app. This may include resizing, cropping, rotating, compressing, or making other formatting adjustments. These changes are made solely to improve the appearance, compatibility, and functionality of your media within the app and do not affect your ownership of the original content.

19. Make Your Stay a Brand (annual subscription). Make Your Stay a Brand is an optional paid annual subscription sold on the Kullvi hub for hotels, homestays, and similar stays (currently offered as Basic and Pro; a free tier is not part of this campaign). Payment is processed through Razorpay as a recurring yearly plan. Basic and Pro differ in CRM capabilities, listing limits, and theme options, as described on the campaign page at the time of purchase. You bear payment gateway charges on guest bookings under these plans. After successful payment we open a group chat with Kullvi support so you can add your stay listing and tell us the domain name you want; we aim to prepare your branded stay site within 24 hours of receiving that domain preference. Subscription renewals are charged annually via Razorpay until you cancel by messaging support in that chat (or another support channel we provide). Domain registration fees charged by third-party registrars, if any, may be arranged separately when you confirm your domain. Feature availability depends on the plan purchased and successful payment status.

20. Buy & Sell listings. Bzz App is only a place where members list items and find each other. We are not the seller, the buyer, or an agent for anything listed. Price, payment, delivery, and any warranty are agreed directly between you and the other person; we do not collect payment for items, hold money in escrow, or take part in the transaction in any way. Listings are checked by our team before they go live and expire after a set period unless you renew them, but that check is a basic suitability review only. We do not inspect items, confirm ownership, or guarantee that a listing, a price, a photo, or a seller is genuine, and any verified label or rating shown on a listing is not a guarantee. You are responsible for making sure what you list is legal to sell and that your description, photos, and price are accurate. Do not list stolen, counterfeit, unsafe, or otherwise prohibited goods. Anyone can report a listing, and we may reject or remove a listing and suspend the account behind it. You deal with each other at your own risk: meet in a public place, inspect the item before paying, and never pay in advance or share an OTP. Consistent with clause 10, we are not responsible for disputes, losses, or injury arising from dealings between members.

21. Work (jobs and workers). Bzz App lists local job posts and worker profiles so that employers and workers can find each other. We are not an employer, agent, recruiter, or contractor, and we are not a party to any job, engagement, or agreement made through the platform. Wages, hours, duties, and all other terms are agreed directly between the employer and the worker; we do not pay wages, process payments, or hold money, and any pay figure shown on a job or profile is simply what the person who posted it stated. Job posts and worker profiles are reviewed before they appear publicly, and our team may mark a worker or employer as verified, but we do not run background checks, confirm identity or age, and we do not check qualifications, licences, references, or right to work. If you post a job you are responsible for it being genuine and lawful and for complying with applicable law, including labour, minimum wage, and workplace safety rules; if you list yourself as a worker you are responsible for the accuracy of your profile and for holding any licence your work requires. Anyone can report a job post or a worker profile, and we may remove it and suspend the account behind it. You engage with each other at your own risk and should meet safely. Consistent with clause 10, we are not responsible for disputes, unpaid wages, loss, or injury arising from these arrangements.

22. Kullvi Coins and donations. Your Kullvi Wallet has two balances. Kullvi Money is promotional value that can only be spent on features inside Bzz App and cannot be withdrawn. Real Money can be spent inside Bzz App or withdrawn under the limits, fees and timing shown on the wallet page. The ₹51 welcome grant is Kullvi Money. Daily tasks pay Real Money for the first four weeks and Kullvi Money afterward. Contest prize type is disclosed for each contest, and eligible WhatsApp ad rewards pay Real Money. A member may earn Kullvi Money for their first comment on another member's post, once per post; removing the comment reverses that reward, and likes do not earn a reward. Commenting on news or a public complaint may also earn Kullvi Money once per item under the rates shown on the wallet page. Resolving a public complaint may earn Real Money for the selected fixer under those same rates. Opening, dismissing or clearing a notification does not earn a reward. Bzz App may change, pause, replace or remove any reward, rate or money type at any time, with or without notice, and the wallet page is the current schedule. We may reverse rewards credited in error or obtained through spam, automation, collusion or other abuse.

23. Encrypted Messages chat. In eligible member-to-member Messages conversations, Bzz App encrypts message text on your device before it is sent. The encryption key stays on your phone or browser and is not available to Bzz App or our team, so we cannot read the content of those messages. Because the key lives only on your device, we cannot recover encrypted chat history if you clear browser data, reinstall the app, or sign in on a new device; there is no backup and no reset. We still process delivery metadata — such as who you message, when messages are sent, and device registration for delivery — because that is required to route messages. Support and other designated chats with Bzz App are not end-to-end encrypted, so our team can read those messages to help you. Automated safety classification described elsewhere in these terms does not apply to the body text of end-to-end encrypted Messages. You are responsible for comparing the security code shown in an encrypted chat with your contact if you want to verify that no unexpected device has been added.

24. Direct Messages. Members you have not connected with cannot message you on Bzz App until you accept their friend request. A paid Direct Message is the one exception: someone can spend ₹100 from their Kullvi Wallet to send you a single message before you have accepted them. The fee buys exactly one message and is charged again for each further message until you accept the request, at which point messaging between you is free and unlimited. The fee is charged when the message box is unlocked, not when the message is sent, and it is final and non-refundable — including where you never reply, where you block the sender afterwards, or where the sender changes their mind and sends nothing. Kullvi keeps the fee; the recipient of a paid Direct Message is not paid any part of it. Paid Direct Messages are screened by our automated safety checks in the same way as any other message, and paying does not exempt a message from those checks or from these terms; a message refused by those checks is not charged for a second time. A paid Direct Message is labelled as one in the conversation, and both people can see what was paid. IMPORTANT: because the sender has paid for the message to reach you, if you do not open a paid Direct Message we will send you a WhatsApp alert about it even if you have switched WhatsApp message alerts, or the Direct Message notification, off in your notification settings; this single alert is part of what the sender bought and cannot be switched off. Blocking someone stops them from sending you a paid Direct Message at all, and no fee can be charged to reach you once they are blocked. We may refuse, limit, or withdraw paid Direct Messages for any account that uses them to harass, and clause 10 applies to what is said in them.

25. Promoted Messages. A signed-in member may pay to send a clearly labelled business advertisement to eligible active members within the location and range currently selected in Kullvi. The price shown before checkout is calculated from that nearby audience: ₹2 for each in-app recipient (₹1 credited to the recipient and ₹1 retained by Kullvi) plus ₹3 for each recipient who has opted in to WhatsApp ads (₹2 credited to the recipient and ₹1 retained by Kullvi when a paid WhatsApp ad is successfully accepted for delivery). The audience is recalculated and frozen when the order is created, so an earlier estimate can change but later location or range changes do not alter a paid order. Advertisement text is processed by an AI provider for safety and writing suggestions, and uploaded images are resized and compressed. The advertiser is responsible for every claim, price, permission, image and offer. Payment is final once delivery starts; delivery, views, replies or sales are not guaranteed. We may reject, stop or remove deceptive, illegal, harmful or otherwise unsuitable advertisements.

26. Delivery and read receipts (Seen Details). Each Messages conversation has a Seen Details setting, and it is on by default. While it is on, a message you send shows one grey tick until it leaves your device, two grey ticks once it has reached the other person's device, and two gold ticks once they have opened the conversation; hovering a tick shows the time it was delivered and the time it was read. Seen Details is mutual: if you switch it off for a conversation, that person stops seeing when you read their messages and you stop seeing when they read yours, and your ticks stay grey with no times attached. Turning it off does not stop messages being delivered and does not hide anything else — we still record delivery and read times on our servers, because they are needed to run the chat, show unread counts and send notifications; the setting only controls what the other person is shown. Seen Details cannot be switched off in conversations with Bzz App support or staff accounts, so those accounts can always see whether a member has read a message; a support or staff member may switch their own off, in which case their read status is hidden from you while yours remains visible to them. Group chats show delivery only and never a read status.

27. View-once photos and videos. A photo or video sent in Messages is view-once. The recipient can open it exactly once; the moment they open it the file is permanently deleted from our storage, and neither of you can open it again. Until they open it, the person who sent it can re-open their own copy as many times as they like from the message itself — this does not use up the recipient's single view. For your privacy and security we destroy the underlying file whenever the media is viewed or the message is deleted: deleting a message that carries a photo or video removes the file from our storage as well as the message, and a chat history deleted for both people destroys the files that belonged to the messages you sent. A paid permanent wipe (clause 28) also destroys the files that belonged to messages either of you sent. Deleted media is not archived, not recoverable and not restorable by our team, and we do not keep a backup copy of it. We cannot prevent a recipient from photographing or screen-recording what is shown on their own screen, so do not send anything you would not want copied. View-once files are served with caching switched off and are never given a public link. Media the recipient never opens does not sit on our storage indefinitely either: it is destroyed with the message that carried it under the 7-day retention rule in clause 29.

28. Permanent chat wipe. In a one-to-one Messages conversation you may delete chat history for yourself only at no charge, or choose free "Delete for both", which permanently removes only the messages you sent from both chats. Separately, a signed-in member with a sufficient Kullvi Wallet balance may pay ₹500 to permanently wipe the whole conversation for both people, including messages and media the other person sent. The fee is charged from the wallet when you confirm the wipe, is kept by Kullvi, and is final and non-refundable — including where the other person had already cleared their side, where you change your mind afterwards, or where either of you later wants the messages back. Ordinary messages and their attached photos or videos are hard-deleted from our systems for both of you and are not archived, recoverable, or restorable by our team; system notices such as friend-request events may remain. Paying for a wipe does not delete backups that never existed, screenshots either of you took, or copies outside Bzz App. The other person may be notified that the chat was permanently wiped.

29. How long messages are kept. Messages chat is not an archive. Every message in a Messages conversation is permanently deleted from our systems 7 days after it is sent — automatically, for both people, whether or not it was read, and whether or not either of you asked for it to be removed. This applies to ordinary messages, end-to-end encrypted messages, media messages, paid Direct Messages and Promoted Messages, and to conversations with Bzz App support and staff. A photo or video the recipient never opened is deleted from our storage at the same time as the message that carried it, so unopened view-once media does not outlive the message. Deletion is permanent and deliberate: nothing is archived, there is no backup to recover it from, and our team cannot restore a deleted conversation for you — the same position as clauses 27 and 28. If you need to keep something, save it outside Bzz App before it reaches 7 days old. We may change this retention period at any time; the period currently in force is the one shown in the encryption notice inside your chat. Records that are not chat content — such as payment records for a paid Direct Message or Promoted Message, the delivery metadata described in clause 23, and moderation or safety records — are kept separately as described in our Privacy Policy.

30. How we enforce this, and what happens if you break it. Content posted to Bzz App is checked automatically before it is published, and any member can report a post, a comment, a listing or a profile using the flag control shown on it. Any member can also block another member: a block takes effect immediately, removes that person's content from your feed, stops them contacting you, and alerts our moderation team to review what they posted. We review every report within 24 hours. Where content breaks these rules we remove it, and we suspend the account that posted it — a suspended account cannot sign in and is removed from the community. Serious or repeated breaches result in permanent removal, and we report unlawful content to the police where the law requires it. We do not need your agreement to remove content or to suspend an account under this clause, and we are not obliged to restore anything we have removed. If you believe we have acted in error, contact support and we will look again.